Privacy Policy

1. Introduction

Welcome to the Compliance Help Desk Chatbot! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our chatbot.

2. Information We Collect

We collect the following information during your interactions with the Compliance Help Desk Chatbot:

• Name and Email Address: Provided when you register or use the chatbot.
• Queries Sent to the Chatbot: The questions, queries, or inputs you provide during your interaction.
• System Responses: The responses generated by the chatbot based on your queries.

This data helps us monitor and improve the chatbot’s performance, ensuring it provides accurate, relevant, and helpful information.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

• To monitor and evaluate the quality of the chatbot’s responses.
• To enhance the chatbot’s performance and accuracy in delivering relevant guidance.
• To assist compliance professionals in navigating the Philippine regulatory landscape.

4. Use of Your Data

We use your data strictly for internal purposes:

• Internal Review: Data is reviewed internally to identify areas for improvement in the chatbot’s performance.
• System Enhancements: Your queries and interactions help us fine-tune our algorithms and improve response accuracy.

We do not share, sell, or distribute your personal data to third parties.

5. Data Retention

Your data is retained only as long as necessary for the purposes stated above. Specifically:

• Queries and responses are stored to monitor performance and improve the chatbot system.
• Personal information such as name and email is stored for authentication and tracking purposes.

If you discontinue using the chatbot, your data will be retained for up to two years, after which it will be securely deleted unless required by law.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data:

• Encryption: Your data is encrypted both in transit (e.g., HTTPS) and at rest.
• Access Controls: Only authorized personnel can access your personal information.
• Regular Audits: Our system undergoes regular audits to ensure compliance with privacy standards.

7. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights:

• Right to Access: Request a copy of your personal data stored in our system.
• Right to Correction: Request corrections to any inaccurate or incomplete data.
• Right to Deletion: Request that your personal data be deleted from our system, subject to legal or regulatory requirements.
• Right to Object: Object to the processing of your personal data for purposes not covered in this policy.

To exercise these rights, please contact us.

8. Cookies and Tracking

Our chatbot does not use cookies or tracking mechanisms beyond the necessary collection of user input for functionality and improvement.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the "Last Updated" date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at contact@compliancehelpdesk.app.